Welcome to artiklishop.com! (hereinafter referred to as “we” or “this website”). In the process of using the service, you may encounter some specific situations or problems. We hereby formulate the following problem clauses to clarify the handling methods in these situations to protect the legitimate rights and interests of both parties. Please read and understand the following terms carefully before using the services of this website:
Order issues Order cancellation: If you need to cancel an order due to out-of-stock products, system errors or your personal reasons, please contact our customer service team as soon as possible. We will do our best to handle it for you according to the order status and the time of the cancellation request. However, please note that once the order enters the delivery process, it may not be cancelled. At this time, you need to follow our return and exchange policy. Order errors: If the order information (such as products, quantity, size, color, delivery address, etc.) is incorrect, please contact us immediately. We will verify the situation and correct or cancel the order for you according to the actual situation, and bear any additional costs caused by our errors.
Product issues Product quality: We promise that all products are from official authorized channels and the quality is guaranteed. If you find any quality problems after receiving the product, please provide detailed photos and description of the problem, and we will handle the return and exchange for you as soon as possible. Wrong/missing goods: If the received goods do not match the order, or the goods are missing, please contact us immediately. We will verify the situation and reissue or refund you after confirmation, and bear the shipping costs incurred.
Payment issues Payment failure: If you encounter problems during the payment process, such as payment failure, repeated deductions, etc., please provide payment receipts and detailed descriptions, and we will contact the payment processor to solve the problem for you as soon as possible. Refund processing: If the refund is caused by us, we will process it as soon as possible, but the specific arrival time may vary depending on the payment method and bank processing time.
Delivery issues Delivery delay: If the delivery is delayed due to weather, logistics, etc., we will try our best to coordinate, but we cannot promise the specific delivery time. We apologize for any inconvenience caused. Delivery error: If the product is delivered to another address by mistake, or you do not receive a delivery notification, please contact us immediately. We will verify the situation and solve the problem for you as soon as possible.
Service experience issues Customer service: If you have any dissatisfaction or suggestions about our customer service, please feel free to provide feedback through our customer service channels. We will listen carefully and work hard to improve the quality of service. Website failure: If you cannot use the service normally due to technical problems of the website, such as slow page loading, functional failure, etc., please provide a detailed description and screenshots, and we will fix it as soon as possible.
Other issues Intellectual property disputes: If the content you publish infringes on the intellectual property rights of others, we will take necessary measures in accordance with relevant laws and platform regulations, including but not limited to deleting content, banning accounts, etc. Applicable law and dispute resolution: If a dispute arises from the terms of this issue, the two parties shall first resolve it through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit in a court with jurisdiction in New York, USA. We promise to uphold the principles of fairness and justice and try our best to resolve any problems you encounter in the process of using the services of this website. At the same time, please abide by relevant laws and regulations and the provisions of this website when using the service, and jointly maintain a harmonious and safe shopping environment.
If you have any questions or need further information, please feel free to contact us via the following methods: Phone contact: 2165450636 Email: tyreese@artiklishop.com Postal address: 13601 SAINT JAMES AVE-CLEVELAND, OH 44135 Thank you for your trust and support!
